By using this website you confirm that you accept our terms and conditions:
Username and password
During the registration process you may be given, or invited to choose, your own username and password which are unique and provide access to your own account at our website. You are responsible for keeping your username and password confidential.
Ownership of materials and licence terms
This website, the content and materials provided to you through the website are protected by copyright and other intellectual property rights and laws throughout the world and are owned by VoiceTranscribing and/or third parties.
You agree not to:
1) copy, reproduce, distribute, transmit, modify, from any part of this website or materials provided to you through it without our prior written permission;
2) use this website or any of the materials on it, or provided to you through it, for:
- any illegal purpose
- commercial purposes without our prior written permission
- any purpose or in any way that may give a false or misleading impression of us, our staff and our services or which may infringe the rights of any other person.
Rights and Liability
By submitting an audio file to us you start using our services and a binding contract will come into force upon our acceptance of your audio file.
The final minute of each audio file will be rounded up to the next minute.
The Turnaround Time for performing files will start from the payment made time, not from the receipt of the recording.
We reserve the right to change turnaround times and prices quoted on our website due to changes in the specifications, quantities and quality of audio file, or other circumstances relating to the transcribing.
By ordering our services, you assume full responsibility for final proof reading and accuracy of final documents. Any errors or omissions for which we are responsible and which are sent to us within 48 hours of receipt by you will be amended free of charge. Any other additions or amendments will be charged for at our published rates.
You warrant to us that the audio files does not contain any illegal material or material which infringes the intellectual property rights of a third party.
We scan all emails and attachments sent to you for viruses. However it is your responsibility to check emails for viruses before opening files and we do not accept any responsibility for viruses.
Our maximum liability for our mistakes or failure to fulfil an order that we are legally bound to fulfil is limited to the price paid by you for that order. You agree that it is your responsibility to check transcription work carefully and ensure that no errors exist.
We start to process your order on receipt. If you wish to cancel an order you should contact us immediately. You agree that after this date, we will have started the work at your request and that you will have no rights to cancel the order.
Payment and refunds
By providing Pay-Pal or payment card details, you confirm that you are authorised to use the card and authorise us to take payment in full for our service.
Refunds, if applicable, will only be made to using the payment gateway or card originally used for payment. It is your responsibility to check that your order is accurate before submitting it to us.